How we help
Six things, done properly. We get your reviews in, answer them in your voice, turn the best ones into posts, keep your regulars coming back, keep your website current without you touching it, and get you found by the people down the road. Each page below says exactly how it works — including the bits it won't do. The setting up is on us.
Getting the reviews in, without screening anybody
We ask your customers for you, by text or email, in your words. Follow-ups chase as many times as you set, and stop when someone acts. We never screen anybody: there is no star question, so everyone sees the Google button, happy or not. Beside it, a private feedback button that comes straight to you, never published. They can also record a two-minute video testimonial, ticking the consent box themselves.
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Every review answered, in words you chose
Replies are drafted in your voice: tone, length, sign-off. Approve each one, or let Autopilot answer Google reviews above a rating you choose, inside your working hours. It answers only reviews arriving after you switch it on, unless you ask it to work back through old ones. Trustpilot, TripAdvisor and Facebook can't be replied to automatically. We write the reply and take you to the review to paste it in.
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Turning a five-star review into a post
A five-star review shouldn't sit on Google doing nothing. Turn one into a post, square, portrait or a story, in your colours with your logo. Send it to your Google Business Profile, Facebook, Instagram, LinkedIn or TikTok. The caption is written for you and you can change every word. It can also pick your best new five-star review and post it once a day, once every three days or weekly.
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A loyalty card that lives in their phone
Six stamps and the seventh coffee is on the house, or points against rewards you name. The card sits in Apple or Google Wallet: nothing to download, their phone tells them when it's full. People join by scanning the A4 poster we print for your counter. On a quiet week, message the ones a stamp away: only those who ticked the box, never more than one message every three days.
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A website that updates itself from your Google profile
Connect your Google Business Profile and the site builds itself from it: hours, photos, services, map and reviews, checked every hour. Change your Christmas hours on Google and the site follows within the hour. It's one long page, plus a journal written from your reviews, landing as drafts to read first. Nothing is live until you press publish, and nothing is shown to Google until you turn indexing on.
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Getting found, with articles built from your reviews
We plan topics around your Google categories, your town and the places you cover, then check them against what people actually search for. Each article is written from your own reviews, quoting customers as they wrote it, with its own picture. Posts land as drafts for you to read first. Choose every three days, weekly or fortnightly. If your blog is on WordPress, they publish straight there.
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