Keep customers
Customers arrive from your invoices, loyalty sign-ups, spreadsheets and job software, and they all land in one contact list. You can see who’s been asked for a review and who’s clicked through, opt-outs are checked before every send, and website enquiries wait in your inbox, with a copy by email.
What changes
Know exactly who to ask next
Every contact shows whether they’ve been asked for a review, opened it or clicked through. Filter by not asked, asked, clicked through or opted out, and the right people for your next request are a tap away.
Opt-outs respected, every single send
Opt-outs are kept per channel, text or email, and checked before anything goes out. Every text carries an opt-out link and every email an unsubscribe, so customers stay in control and you stay on good terms.
Website enquiries, kept together
Every enquiry from the contact form on the website we build you lands in your inbox with any photos or files attached, and a copy arrives by email. You reply by email or phone, the way you already work.
The film
Website enquiries land in your LocalQuiver inbox with any photos or files and a copy by email, replies open your own email or phone, private feedback from your review page comes to you unpublished, and one contact list shows who to ask for a review next.
Read the transcript
0:00Every enquiry and customer, in one place.
0:04When enquiries and customer details are scattered everywhere, people slip through the cracks.
0:10Every enquiry from your website lands in your inbox, with any photos or files attached, and a copy by email.
0:17Replying is one tap. It opens your own email or phone, so you answer the way you always have.
0:24Private feedback from your review page comes straight to you too, and it's never published.
0:29Your customers live in one contact list, added by hand, imported from a spreadsheet, or straight from your invoices and loyalty sign-ups.
0:38See who's been asked for a review and who's clicked through, then send the next request by text or email. Opt-outs are checked every time.
0:47LocalQuiver. Your marketing, sorted.
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How it works
- 01Bring your customers inAdd people by hand, or import a spreadsheet using our template. From then on, invoices and loyalty sign-ups add new contacts for you, and we can link your job software through Zapier.
- 02Find anyone quicklySearch by name, phone, email or job, and open any contact to see their request history: each message sent, opened or clicked through.
- 03Opt-outs stay honouredAnyone who opts out is listed on the Opt-outs page, with the channel, the date and how it happened. Add someone by hand, or remove them in one click.
- 04Enquiries reach you twiceA website enquiry lands in your inbox, with any files attached, and you get it by email too. Reply by phone or from your own email, as you normally would.
What's included
- One contact list for all your customers
- Add by hand, or import a spreadsheet with our template
- New contacts from invoices and loyalty sign-ups
- Job or booking software linked through Zapier, set up by us
- Search by name, phone, email or job
- Segments: not asked, asked, clicked through and opted out
- Request history on every contact: sent, opened, clicked through
- Text and email opt-outs, checked before every send
- An opt-out link in every text, unsubscribe in every email
- Website enquiries with photos and files, plus a copy by email
By industry
The same feature works differently for a pub than a plumber. See how it works for yours.
No, and it isn’t trying to be. It’s a tidy contact list built around review requests and repeat custom, plus an inbox for website enquiries. There are no deals, stages or tasks to keep updated, so there’s nothing to fall behind on when the week gets busy.
No. Opening an enquiry hands you over to your own email or phone, so you reply the way you always have, from the address customers already know. Each enquiry also arrives by email, so you’ll see it even on a day you don’t open the dashboard.
Import a spreadsheet using our template, or add people by hand. After that, new contacts arrive from your invoices and loyalty sign-ups. If your job or booking software works with Zapier, we can set up a link so new customers are added for you.
They’re added to your opt-out list for that channel, text or email, with the date and how it happened. The list is checked before every send, so they won’t be sent another message on that channel. If someone asks you in person, you can add them by hand.
Only if automatic requests are switched on. Then each new contact, whether typed in, imported, invoiced or added through Zapier, gets your review request on the timing you choose, from straight away to 72 hours later. Otherwise you choose who to ask and send it when it suits you.
Book a free, no-pressure chat and we'll show you how contacts & inbox would work for your business, set up and running for you.