AI review replies for vets
Owners comparing practices notice how you reply, not just what reviewers say. The Review Agent answers new Google reviews under your practice name, usually within the hour during the hours you pick, in a tone that sounds like your team. Harder reviews wait for a person, with a thoughtful draft ready.
Took such good care of our spaniel, and kept us updated all day.
How it works for vets
Gentle when a review mentions loss
Some of the warmest reviews a practice receives are written after a goodbye. A custom brief can ask for gentleness whenever loss is mentioned, and if you’d rather read every reply first, the Review Agent can draft and wait instead.
Your words, your limits
Pick Friendly or Professional, short or long, and add your sign-off. List what it must never say, such as a pet’s diagnosis, a fee or anything that confirms a visit, and it writes only from what the reviewer said.
A person for the harder ones
By default only four- and five-star reviews are answered by themselves. A two-star review about a delayed appointment sits with your practice manager, with a calm draft to edit, so the reply is considered and the conversation can move to the phone.
Asked politely. Followed up for you.
- Review request Text or email, after the visit
- Friendly reminder A couple of days later
- Taps through to review Follow-ups stop by themselves
A Friday at Holly Lane Vets
A kitten, a goodbye and two replies
Two Google reviews reach Holly Lane Vets on Friday morning. One thanks the team for a kitten’s first check-up, and the Review Agent replies in the practice’s friendly tone before lunch. The other is from Margaret, thanking the vets for their kindness when her old collie was put to sleep. The practice’s brief asks for gentleness whenever loss is mentioned, so her reply is short, warm and unhurried. A two-star review about consultation fees waits for Owen, the practice manager, who calls the client before replying.
An illustration of how it works, not a real customer.
The film
The Review Agent replies to new Google reviews in the tone you choose and posts under your business name; by default four- and five-star reviews are answered on their own, lower ratings wait for you with a draft, and other platforms get a draft to copy and paste. It works the same way for vets.
Read the transcript
0:02Replying to reviews shows customers you care. But after a long day, it's the last thing you want to sit down and do.
0:09So LocalQuiver's Review Agent replies to your new Google reviews for you, and posts each reply under your business name.
0:17Choose the tone, from Professional to Quirky, and the length. Add your sign-off, and a few keywords, used only where they read naturally.
0:26Every reply is written from what the customer actually said. It never makes up details about the visit or the job.
0:33By default, it answers four and five-star reviews on its own, usually within the hour, during the hours you choose. Anything lower waits for you, with a draft ready.
0:44Replies post on Google only. For Facebook, Tripadvisor, Trustpilot and Checkatrade, you get a draft in your tone, ready to copy and paste.
0:53So every customer feels heard, and your evenings are your own again.
0:59LocalQuiver. Your marketing, sorted.
Open “Review replies with LocalQuiver” on its own page →Browse all our films →
What's included
- Automatic replies to four- and five-star Google reviews
- Friendly or Professional tone, short to long, with your sign-off
- A custom brief and a list of things never to say
- Replies in the reviewer’s own language
- Lower ratings held for a person, with a draft ready
- Copy-and-paste drafts for Facebook and Trustpilot reviews
- Catch-up mode for older reviews you never answered
More for vets
Questions
It can, and you decide how. A custom brief can tell it to be especially gentle when loss is mentioned, it works from what the owner wrote, and it never invents details. If you’d prefer a person to answer these, set the Review Agent to draft and wait.
Usually within the hour, but only inside the hours you allow, which default to 8am to 8pm. A review left late on Saturday night gets its reply on Sunday morning, so your practice never seems to be answering at odd hours.
Of course. You can reply on Google yourself at any time, and reviews already answered by hand are skipped. A sensible split is the Review Agent covering everyday thank-yous while your team takes the ones that need a personal touch.
AI review replies
Book a free chat and we'll show you how it would work for your vet practice, set up and running for you.