AI review replies for pubs and bars
Guests notice when a pub answers its reviews, and so does everyone reading them. The Review Agent replies to your Google reviews under your pub’s name, picking up on what each guest actually mentioned, from the Sunday roast to the guest ale, during the hours you choose.
Best Sunday roast for miles, and the fire was roaring.
How it works for pubs and bars
Picks up on what they said
If a guest praises the crackling or the new pale ale, the reply mentions it. The Review Agent writes only from the review itself and never invents details, so nobody gets thanked for a pie they didn’t order.
Your tone, your sign-off
Choose Friendly, Professional, Fun or Quirky, short or longer replies, and a sign-off like “Cheers, Sam and the team”. Add things it must never say, and phrases you want to be found for, worked in where they read naturally.
Tourists answered in their language
A walker from Germany or a family from France gets a reply in the language they wrote in. It’s a small touch, and it reads well to the next visitor scrolling through your reviews while planning their day out.
Tricky ones wait for you
By default it answers four and five-star reviews by itself. A one-star moan about the wait at the bar sits in your inbox with a calm draft ready to edit, so you decide exactly what goes out under your name.
Asked politely. Followed up for you.
- Review request Text or email, after the visit
- Friendly reminder A couple of days later
- Taps through to review Follow-ups stop by themselves
A bank holiday at The Wherry & Oar
A garden full of walkers, and no time to reply
The sun came out on bank holiday Monday and the garden at The Wherry & Oar never emptied. By teatime, Priya had a stack of new Google reviews and a kitchen to close. The Review Agent answered the happy ones in her friendly house tone, thanking one couple for bringing their spaniel and another for trying the crab sandwich. The single grumble about parking waited in her inbox with a draft, and she posted her reply the next morning.
An illustration of how it works, not a real customer.
The film
The Review Agent replies to new Google reviews in the tone you choose and posts under your business name; by default four- and five-star reviews are answered on their own, lower ratings wait for you with a draft, and other platforms get a draft to copy and paste. It works the same way for pubs and bars.
Read the transcript
0:02Replying to reviews shows customers you care. But after a long day, it's the last thing you want to sit down and do.
0:09So LocalQuiver's Review Agent replies to your new Google reviews for you, and posts each reply under your business name.
0:17Choose the tone, from Professional to Quirky, and the length. Add your sign-off, and a few keywords, used only where they read naturally.
0:26Every reply is written from what the customer actually said. It never makes up details about the visit or the job.
0:33By default, it answers four and five-star reviews on its own, usually within the hour, during the hours you choose. Anything lower waits for you, with a draft ready.
0:44Replies post on Google only. For Facebook, Tripadvisor, Trustpilot and Checkatrade, you get a draft in your tone, ready to copy and paste.
0:53So every customer feels heard, and your evenings are your own again.
0:59LocalQuiver. Your marketing, sorted.
Open “Review replies with LocalQuiver” on its own page →Browse all our films →
What's included
- Automatic replies to new Google reviews, under your pub’s name
- Four and five-star by default, or five-star only, or all
- Your choice of tone, length and sign-off
- Replies in the reviewer’s own language
- Catch-up mode for older reviews still waiting for an answer
- AI drafts for Tripadvisor and Facebook, ready to paste
- Replies posted only within the hours you set
More for pubs and bars
Questions
Not automatically, as automatic replies are for Google only. For Tripadvisor and Facebook, the Review Agent writes a draft in the same tone inside your inbox, and you copy it across and post it on that site. The wording is done for you.
Yes. Catch-up mode works back through older Google reviews at 5, 10 or 15 a day, so the backlog clears steadily rather than all at once. Any review you’ve already answered by hand is skipped, and you can still reply yourself whenever you like.
No. Replies only post inside the hours you allow, 8am to 8pm by default. New reviews are picked up every hour, so most get an answer within the hour during those times, and you can always get in first with your own reply.
AI review replies
Book a free chat and we'll show you how it would work for your pub, set up and running for you.