AI review replies for cafés
When someone takes the time to praise your carrot cake, they deserve more than a quick thanks. Our Review Agent replies to your four and five-star Google reviews in your café’s voice, from what they actually wrote, and holds anything lower back for you with a draft ready.
Lovely staff and honestly the best cardamom bun in Newark.
How it works for cafés
Sounds like the person behind the counter
Pick friendly, fun or quirky, or write your own brief, and set a sign-off like Ellie and the team. Tell it what never to say, like apologising for a queue nobody mentioned or calling your sourdough bread.
Details, not boilerplate
If a review mentions the sourdough, the water bowl for dogs or the barista who remembered an order, the reply picks that up. It never invents anything the customer didn’t say, so it reads like you really read it.
Low ratings wait for you
A two-star about a long wait or a lukewarm oat latte won’t get an automatic answer by default. It sits in your inbox with a calm draft you can edit, and you post it when you’ve had a moment to think.
Catching up on the old ones
Catch-up mode works back through older unanswered Google reviews, five, ten or fifteen a day, so years of silence get answered without a flood. Facebook and Tripadvisor reviews get drafts for you to copy across yourself.
Asked politely. Followed up for you.
- Review request Text or email, after the visit
- Friendly reminder A couple of days later
- Taps through to review Follow-ups stop by themselves
A Saturday brunch rush at Bramley Yard Café
Brunch reviews answered while the kitchen was flat out
Saturday brunch at Bramley Yard Café is all hands on deck, and Ellie never has time to look at her phone. By mid-afternoon, the Review Agent had replied to the morning’s four and five-star Google reviews, thanking one family for bringing their spaniel and another for trying the shakshuka. A three-star about the wait for a table was sitting in her inbox with a draft. She added that they now take names at the door, and posted it herself that evening.
An illustration of how it works, not a real customer.
The film
The Review Agent replies to new Google reviews in the tone you choose and posts under your business name; by default four- and five-star reviews are answered on their own, lower ratings wait for you with a draft, and other platforms get a draft to copy and paste. It works the same way for cafés.
Read the transcript
0:02Replying to reviews shows customers you care. But after a long day, it's the last thing you want to sit down and do.
0:09So LocalQuiver's Review Agent replies to your new Google reviews for you, and posts each reply under your business name.
0:17Choose the tone, from Professional to Quirky, and the length. Add your sign-off, and a few keywords, used only where they read naturally.
0:26Every reply is written from what the customer actually said. It never makes up details about the visit or the job.
0:33By default, it answers four and five-star reviews on its own, usually within the hour, during the hours you choose. Anything lower waits for you, with a draft ready.
0:44Replies post on Google only. For Facebook, Tripadvisor, Trustpilot and Checkatrade, you get a draft in your tone, ready to copy and paste.
0:53So every customer feels heard, and your evenings are your own again.
0:59LocalQuiver. Your marketing, sorted.
Open “Review replies with LocalQuiver” on its own page →Browse all our films →
What's included
- Four and five-star Google reviews answered for you
- Friendly, professional, fun or quirky, or your own brief
- A sign-off and a list of things never to say
- Lower ratings held back with a draft ready
- Catch-up for older reviews, five to fifteen a day
- Copy-and-paste drafts for Facebook and Tripadvisor
- Reviews you’ve answered yourself are skipped
More for cafés
Questions
During the hours you choose, 8am to 8pm local time by default. New reviews are picked up hourly, so a review left over breakfast is usually answered within the hour. Nothing posts overnight unless you change the hours.
Of course. You can reply to any review yourself at any time, and the agent skips anything you’ve already answered. It’s worth writing the odd one personally, especially for a long-standing regular who has been coming in for years.
It posts replies on Google only. For Facebook and Tripadvisor, it writes a draft in your inbox from what the customer said, and you paste it in on that site. That keeps your voice consistent wherever people review you.
AI review replies
Book a free chat and we'll show you how it would work for your café, set up and running for you.